Our users place their trust in us to keep them safe, and, in some cases, anonymous. We view safeguarding that trust and protecting our users’
private information as vital to what we do.
Tranquility With Serenity and/or CG Productions receives requests for information about the users, sites, and accounts from government agencies, law enforcement, private parties, and individuals or corporations involved in civil lawsuits. Before revealing any non-public information about a site, an account, or a user, we require a valid subpoena, search warrant, or court order. The only exception is when we have a good faith belief that there is an emergency involving imminent danger of death or serious physical injury.
If your inquiry or request brings to our attention a violation of our policies or Terms of Service, we will address it per our usual procedure. This may or may not include contacting the user, removing content, or suspending the site entirely.
More information about our procedures is below.
Some of the links provided within this page are not yet completed, so you may end up with an error 404 or page missing message!
Our main office that handles all our legal issues is in the United States of America.
We require any subpoena, search warrant, court order, or judgment to be issued by a US authority in compliance with the United States Federal Rules of Criminal Procedure, the Federal Rules of Civil Procedure, and/or California state law. We respond to court judgments from the United States only, or foreign judgments specifically adopted by a United States or California court. Throughout these Legal Guidelines, wherever we talk about a subpoena, search warrant, court order, or judgment, this is what we are referring to. Law enforcement agencies from outside the US may obtain these types of orders through the Mutual Legal Assistance Treaty (MLAT) process outlined in 28 U.S.C. § 1782 and 18 U.S.C. § 3512. See more about our process for non-US law enforcement requests below.
Before making a request for information to Tranquility With Serenity and/or CG Productions, check to see if the site you are inquiring about uses our services which may include websites, blogs and forums (which is supported by us) or their own site away from our services (which is not). The Tranquility With Serenity and/or CG Productions software, which is not hosted by us, can be downloaded and installed on any web host. If you’re inquiring about a site that says it has been "built using WordPress" or mentions that it is "Powered by WordPress" (or any other design or hosting service such as Wix), please note that this means the site is using the WordPress.org software or otherwise, and you should contact the host of that particular site. There are various free resources online for determining the host of a site. A key point to consider when checking our services is that we do not use WordPress at all. There is also a difference between WordPress.com and WordPress.org when comparing those. You can learn more about the difference between WordPress.com and WordPress.org here.
Tranquility With Serenity and/or CG Productions has certain information relating to users, websites, blogs, forums and comments made in those areas. Tranquility With Serenity and/or CG Productions accounts contain various information that is provided at a user’s discretion and is not always verified, depending on the need for it to be verified or not. The following is a summary of the information that we may collect and store.
We will generally retain transaction and/or billing information until changed or removed by the user (if it’s possible to do so). We also collect
log data, which may include a user’s IP address, browser type, and operating system. We keep this information for up to 30 days as a matter of
course, absent a valid preservation request. You can read more about how we handle preservation requests under "Preservation Requests for
Websites, Blogs and Forums" below.
We may retain the above information, even if a site or post is deleted. Deleted posts remain in a user’s trash folder for 30 days, after which
point our servers may retain a backup for an additional 60 days.
4. Information on commenters on Tranquility With Serenity and/or CG Productions websites, blogs and forums, which can include websites, blogs and
forums that are hosted on our services for our customers. We retain commenter information unless the owner of the site on which the comment appears
deletes the comment.
5. Contact information associated with a domain registration (if a user has registered a domain through our services).
If a user has registered a domain or custom domain through our services, we may have the contact information the user provided for the domain registration.
We do not voluntarily provide governments with access to data about users for any reason, including for the purposes of law enforcement,
intelligence gathering, or other surveillance. As noted above, we only provide information to third parties after receiving a valid subpoena, search
warrant, or court order, in each case issued by a US authority in compliance with the United States Federal Rules of Criminal Procedure, the Federal
Rules of Civil Procedure, and/or California state law.
The only exception is for emergency requests by law enforcement where we have a good faith belief that the information is necessary to prevent imminent danger of death or serious physical injury.
We require a specific court order or search warrant before providing additional IP address data or information relating to a specific post or a specific comment.
As permitted by US law, we may disclose user information to government or law enforcement agencies – without a subpoena, search warrant, or court
order – if we have a good faith belief that an emergency involving imminent danger of death or serious physical injury requires disclosure of
information related to the emergency without delay.
If you are an officer of a government or law enforcement agency and have an emergency request, please submit your request by following these steps.
If you have an emergency situation, please follow these steps to submit your request:
This process is for law enforcement and government officials only — all other reports will be ignored. Please contact law enforcement if you need immediate assistance, and instead use these steps to submit your request.
Email us at email@example.com and include "emergency" in the subject line.
Include all the information you have about the situation so that we may evaluate the urgency of your request.
Indicate whether or not the request is confidential. If you make no mention of confidentiality, we will notify the user(s) affected.
Identify the specific account information that you are requesting. We may have:
Optional: If you are a U.S. Federal law enforcement officer, the U.S. Department of Justice’s Computer Crime and Intellectual Property Section’s
ISPList database has an emergency phone number at which you can reach us.
What Happens After You Submit Your Request
When we receive your request:
We will evaluate it to determine whether or not it necessitates immediate disclosure. We vigilantly evaluate each request to protect against abuse of this policy, so if you have time to obtain subpoena, search warrant, or court order, we recommend that you do so.
If we consider your request valid, we will:
Requests must identify the specific information sought. Any request for specific post or comment information must include the specific URL of each
post or comment.
Please note that we charge an administrative fee of USD $125/hour for compliance with validly issued and served civil subpoenas and court orders. We will bill for and collect this fee prior to furnishing information in response.
We aim for total transparency with our users when legal requests for information or complaints affect their websites, blogs and forums accounts, or
other information. It is our policy to notify users and provide them with a copy of any legal requests regarding their account or site, unless we
are prohibited from doing so by a court order issued in the US. When the prohibition from notifying users expires, we will notify users and provide
them with a copy of the legal process at that time.
If a request for information is validly issued, as described above in these Legal Guidelines, we will preserve the necessary information before informing the user of the request. In most cases, upon notification to the user of the request for information, that user will be provided with either 7 days or the amount of time before the information is due, whichever is later, during which time the user may attempt to quash or legally challenge the request. If, prior to the deadline, we receive notice from the user that he or she intends to challenge a request for information, we will not deliver any information until that process concludes. We also reviewthe information requests received and may lodge our own challenge to the scope or validity of legal process received, on behalf of a user, whether or not the user pursues his/her own legal challenge.
It is our policy to notify users and provide them with a copy of any legal requests regarding their account or site, unless we are prohibited from
doing so by a valid court order issued in the US, as described in the sections below. Our policy of notifying users about requests to preserve their
information is meant to protect user privacy and promote transparency, while also avoiding interference with legitimate investigations of criminal
Preservation requests may only be submitted by government and law enforcement agencies conducting a criminal investigation in which the information sought is relevant. We will preserve records for 90 days in response to a valid request, which the government or law enforcement agency can extend upon request.
When a government or law enforcement agency from within the US asks that a request to preserve data remain confidential from the affected user, we keep it confidential for 45 days, with the expectation that the agency will be serving a valid US subpoena or search warrant that includes the required certification (18 U.S.C. § 2705(b)) or court-issued nondisclosure order. If a nondisclosure order is provided along with a subpoena or search warrant, we will continue to keep the preservation request(s) confidential under the same conditions as the nondisclosure order for the subsequent subpoena/search warrant. If, after 45 days, law enforcement has not served a subpoena or search warrant with the required 18 U.S.C. § 2705(b)) court-issued nondisclosure order, and has not withdrawn the request for continued preservation, we will then inform the user of the preservation request. In light of the 11-19-2017, Department of Justice guidance on nondisclosure orders, we ask that the agency include a specific end date for the nondisclosure period in any proposed order to the court, and that any period or extensions of time last no longer than a combined total of one year.
Law enforcement agencies from outside the US may request that we preserve information while the agency obtains a valid subpoena, search warrant, or
court order from a court in the US, through the Mutual Legal Assistance Treaty (MLAT) process. The MLAT is a mechanism by which a foreign law
enforcement agency can obtain a US court order for information pursuant to a criminal investigation, as outlined in 28 U.S.C. § 1782 and 18 U.S.C.
§ 3512. While we may preserve information in response to requests from non-US law enforcement agencies pending the MLAT process, we will not turn
over any actual user or account information until we receive a United States subpoena, search warrant, or court order. If, after 90 days from the
date of requesting preservation, the non-US law enforcement agency has not provided documentation to us confirming that it has initiated the MLAT
process, we will stop preserving the data.
If the non-US law enforcement agency requests that we keep the preservation request confidential from the affected user, we may do so at our discretion. We will only consider such requests if the agency’s request meets our criteria for authenticity, necessity, and timeliness, and only for the period of time necessary for the agency to obtain a court-issued nondisclosure order through the MLAT process described above.
If a legal request is formally withdrawn before we provide user information in response to a valid subpoena, search warrant, or court order, we will not notify the user if requested to keep the withdrawn legal process confidential.
If we receive information indicating that someone is using Tranquility With Serenity and/or CG Productions or any of our services to engage in criminal activities against Tranquility With Serenity and/or CG Productions or its subsidiaries, where we are the victim, we will inspect a user’s non-public content ourselves in order to stop such actions. We may report the matter to the appropriate authorities in the event this is a serious leagal issue.
Any request for user information must include a valid email address for us to return the information or contact with questions. We are unable to
process overly broad or vague requests for information. To request information for a site hosted on Tranquility With Serenity and/or CG Productions,
the request must specifically include identifying information such as the relevant URL, IP address, email address, or username at issue. To obtain
information for a specific post or comment, the URL of that post or comment must be included in the request.
Tranquility With Serenity and/or CG Productions communicates only via for such requests.
Where permitted, we accept service via email to firstname.lastname@example.org.
If you need to serve us personally, you can do so at:
General inquiries regarding our policies can be sent via email to email@example.com.
If you need to serve legal process regarding Tumblr, or you are a law enforcement official seeking Tumblr user records, you may learn more about the Law Enforcement Guidelines here.
Tranquility With Serenity and/or CG Productions strongly believes in freedom of speech. We have a vast audience spread across many cultures, countries, and backgrounds with varying values, and our service is designed to let users freely express themselves. When we receive a request to takedown content, we review those complaints very carefully.
If you believe that a user, website, blog or forums is violating our Terms of Service, please refer to the information
on this page to submit a report, and we will take action as appropriate. Regardless of
whether or not we take action, we may forward a copy of the complaint to the website, blog or forums owner. In the event it is a user,we will take
action as appropriately by inspecting the report and all content related to the user, and if the report proves true, we deal with the user along
with a copy of the report at our discretion. If the report proves false, we notify the user and provide a copy of the report.
We do not remove content based on disputes over the content on a user, website, blog or forums or in a comment, unless the information sought to be removed is subject to an order issued by a court in the United States. We are not in a position to determine if something posted on a Tranquility With Serenity and/or CG Productions hosted website, blog or forums is defamatory or not. If we receive such a complaint, we defer to the judgment of a court in the United States.
In the event that we receive such a complaint that is directly on Tranquility With Serenity and/or CG Productions website or forums, we deal with the user along with a copy of the report at our discretion. If the report proves false, we notify the user and provide a copy of the report.
Tranquility With Serenity and/or CG Productions, as a United States-based website, forums and service, is protected by the safe harbor provisions
of §230(c) of the United States Communications Decency Act, which states that internet service providers cannot be held liable for the contents
(including allegedly harassing, defamatory, inaccurate, or offensive content) posted to our service by our users.
Tranquility With Serenity and/or CG Productions does not and will not exercise editorial oversight over the website, blog or forums hosted on our service. Nor are we considered the author, editor, or publisher of that content in any way.
Tranquility With Serenity and/or CG Productions complies with properly formatted notices sent in accordance with the Digital Millennium Copyright Act. More information about our process and a DMCA takedown notice submission form can be found here.
Tranquility With Serenity and/or CG Productions is not responsible for enforcing protection orders that apply to users on our service. If you have an active protection order that may apply to a Tranquility With Serenity and/or CG Productions user, or if you represent a client who does, please contact the appropriate court or law enforcement agency for assistance.
Users who wish to stop using Tranquility With Serenity and/or CG Productions can empty their site by following
these steps or contacting us. Users can remove Tranquility With Serenity and/or CG Productions profile information they
provided by visiting the following URLs:
More information is available in our Help Center.
Users who are concerned about maintaining their anonymity when using our services may want to consider logging in and interacting with Tranquility With Serenity and/or CG Productions through a VPN. More information is available here.
We furnish user information to third parties via the processes described in these Legal Guidelines. We do not provide access to user data through
"back doors" in our systems. Similarly, we support and promote encryption of user data. We encrypt all traffic with SSL (service with SSL
coming soon!) for all Tranquility With Serenity and/or CG Productions sites, by default.
Some governments have recently sought to weaken encryption in the name of law enforcement. We disagree with these suggestions and do not believe that it is feasible to include any deliberate security weaknesses or other back doors in encryption technologies, even if "only" for the benefit of law enforcement. As a wise man said, "there is no such thing as vulnerability in technology that can only be used by nice people doing the right thing in accord with the rule of law." We agree wholeheartedly.